AZUL BAHIA RETURNS / REFUNDS POLICY

AZUL BAHIA prioritizes customer satisfaction. We want to ensure you have an exceptional shopping experience. If you feel dissatisfied with any products, please read the following policy:

Earrings are final sale: Earrings are final sale as they are considered intimate items. Once they have been worn, they can not be returned. Please contact us within 10 days of receiving your package/ and or purchasing a product at vendor markets to address your concern.

Refund / Store credit Policy: Azul Bahia offers store credit/gift card.

  • Eligibility: To be eligible for a refund, your jewelry must be unused, in its original condition, and returned in the original packaging.

  • Time Frame: You have 10 days from the date of delivery/ and or purchase at vendor markets to initiate a refund request.

  • Refund Process: To initiate a refund, please get in touch with us with your order number and reason for the refund request. Kindly allow up to 48 hours for a response. Once your request is approved, we will provide you with a return authorization #. (Original shipment cost will not be credited unless considered a defective item).

  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.

  • Condition of Returned Items: Returned items must be in their original condition, unworn, and with all tags attached.

  • Processing Time: As a small business, we appreciate your patience. Please allow 10 business days for your return to be processed once it is received.

  • Refund Method: Refunds will be issued in store credit or gift card form. Please contact us if you have concerns.

  • Non-Refundable Items: After undergoing a quality control inspection, our products will be assessed to determine if they have been mishandled. If it is determined that they are not eligible for a refund, we will promptly inform you of the decision.

  • Final Sale Items: Items marked as final sale are not eligible for refunds.

rThank you for supporting a small business!